Support

How do I find vendors near me?

Open the live map — on the web or in the app. Vendors appear the moment they go live, and pins move when the truck does. Follow a vendor in the app and you'll get a push notification whenever they fire up nearby.

How do ordering and pickup work?

Order ahead from a live vendor's menu and pay in the app — payments are processed by Stripe, so your card details never touch our servers. Track your order's status in real time, then skip the line: show the 4-digit code on your order screen at the window. Every order is in-person pickup; YumScout doesn't prepare or deliver food.

Pick up within 2 hours of your order being ready. If an order is never collected, the vendor keeps the payment — the food was made and the vendor waited. You see that rule at checkout, before you pay. If you think you were charged for food you never got, ask the vendor first, then email us with your order code within 7 days and we'll take it up with them.

How do refunds work?

Refunds go through the vendor, and YumScout mediates when you need us to:

• If the vendor declines your order — or doesn't accept it within 10 minutes — you're refunded in full automatically.
• You can cancel for a full refund any time before the vendor accepts. After that they've started cooking, so cancellation is up to them.
• If a vendor cancels an order they already accepted — sold out, broke down, had to close — you're refunded for what you paid.
• Something wrong with your food? Start at the window. A vendor can refund an order in full or in part, and most fixes happen right there. An order that is never collected is not refunded automatically.
• Can't sort it out with the vendor? Email support@yumscout.app with your order code and we'll step in.

Refunds usually land back on your card in 5–10 business days.

How do vendors join YumScout?

Apply from the app — tap Sell on YumScout on the Profile tab — or become a vendor on the web. Once you're verified, your first 3 months are free, then it's $40/month for your live pin on the map plus a 7% flat platform fee on pickup orders — not the 15–30% delivery apps take. Your truck, your prices, your customers.

How do I delete my account?

In the app, open the Profile tab and tap Delete account. This permanently deletes your account and personal data. If you're having trouble, email support@yumscout.app and we'll help.

Report a safety concern

To report abusive content, harassment, or anything that puts someone at risk, email safety@yumscout.app. Safety reports are reviewed within 24 hours. You can also report any post, review, or account directly in the app.

Questions about your data?

See our Privacy Policy or email privacy@yumscout.app.